Snatch Casino Privacy Policy

At Snatch Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you use Snatch Casino, why we collect it, how we store and process it, and what rights you have regarding your data. By registering an account and using our services, you agree to the practices described below.

Who We Are

Snatch Casino is owned and operated by Goodwin N.V., a company incorporated under the laws of Curaçao, registration number 151353, with its registered address at Abraham de Veerstraat 1, Willemstad, Curaçao (also listed as Abraham de Veerstraat 9). Payments on our platform are processed by our paying agent, LUCKYLUCK LIMITED, registered in Cyprus under number HE 404194. Altacore N.V. is also named as an operator of our services. We operate under licence OGL/2024/758/0228 issued by the Curaçao Gaming Control Board, and our activities are governed by the laws of Curaçao.

Information We Collect

When you register at Snatch Casino.com or use the Snatch Casino app, we collect information necessary to open, verify and manage your account, process transactions, and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We collect identity verification documents (KYC), including proof of identity, proof of address and, where required, source-of-funds documentation.
• We collect financial data related to your deposits and withdrawals, including payment method details and cryptocurrency wallet addresses.
• We record your gaming activity, including bets placed, games played, session duration and bonus usage.
• We gather technical data such as your IP address, device type, browser information and geolocation data used to confirm your eligibility to play.
• We store your communications with our support team, including live chat transcripts and emails sent to support@Snatch Casino.com.

How We Use Your Information

We use the data we collect to operate Snatch Casino safely, fairly and in compliance with applicable regulations.

• We use your information to create and manage your Snatch Casino login and account.
• We use identity data to complete KYC verification before releasing any withdrawal.
• We use your data to process deposits and withdrawals through your chosen payment method.
• We use gaming and transaction data to administer our loyalty programme, VIP benefits, cashback and other promotions such as the Snatch Casino welcome bonus.
• We use technical and geolocation data to enforce restrictions in territories where real-money play is not permitted, and to detect the use of VPNs or falsified location data.
• We use your contact details to send account notifications, security alerts, and, where you have opted in, marketing communications about a Snatch Casino promo code, free spins offers or other bonus campaigns.
• We use your information to investigate suspicious activity, prevent fraud, and comply with anti-money-laundering obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and app to remember your preferences, keep you logged in, and analyse how our services are used. Our casino uses cookies to improve site performance, personalise content, and measure the effectiveness of promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of Snatch Casino online.

Legal Basis for Processing

We process your personal data on the following grounds: performance of the contract between us when you use our services, compliance with legal and regulatory obligations under our Curaçao licence, our legitimate interests in preventing fraud and securing our platform, and your consent where required for marketing communications.

Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties strictly for the purposes described in this policy.

• We share data with payment providers and our paying agent, LUCKYLUCK LIMITED, to process deposits and withdrawals.
• We share data with identity verification and fraud-prevention providers to complete KYC checks.
• We share data with regulators, law enforcement or courts where legally required.
• We share data with game providers and platform partners to the extent necessary to deliver our slots, live casino and jackpot games.
• We may share aggregated, non-identifiable data with analytics and marketing partners.

International Data Transfers

Because Snatch Casino operates internationally through our Curaçao licence and partners based in Cyprus and elsewhere, your data may be transferred outside your country of residence. Where we transfer data internationally, we take reasonable steps to ensure it remains protected in line with this policy.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers and restricted internal access. While we work hard to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your Snatch Casino account remains active and for a further period afterwards as required by our licensing obligations, anti-money-laundering rules, and applicable law. Verification documents and transaction records are retained to satisfy regulatory audit requirements even after account closure.

Your Rights

Depending on your location, you may have certain rights regarding the personal data we hold about you.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@Snatch Casino.com. We will respond to your request within a reasonable timeframe.

Restricted Territories

We do not accept deposits, registrations or real-money play from residents of Australia, Curaçao, France, the Netherlands, the United States, the United Kingdom, Türkiye, China, Saudi Arabia, Ukraine, Thailand and their territories, as well as jurisdictions listed on the FATF blacklist and greylist and additional restricted countries specified in our Terms and Conditions. If you access Snatch Casino from a restricted territory, we reserve the right to close your account and withhold funds in accordance with our terms.

Account Verification and Fraud Prevention

We may request identity documents and, as part of our KYC process, conduct a verification phone call before processing any withdrawal. We monitor account activity to detect bonus abuse, multiple accounts, self-referral and other prohibited behaviour described in our bonus terms, and we may use your data to investigate and act on suspected violations.

Children's Privacy

Our services are intended only for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to a minor will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Snatch Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we collect, use or protect your data, or if you would like more information about Snatch Casino, please contact our support team via live chat, available 24/7, or by email at support@Snatch Casino.com. We are here to help with any privacy-related concerns regarding your use of Snatch Casino.